Microsoft launches AnswerDesk.com. The site appears to offer a 24/7 on demand service that helps end users connect to tech specialists. The naming is identical to Microsoft's own in store Answer Desk service that works in a very similar way to Apple's Genius Bar support system.
"Answer Desk is a premium service provided by Microsoft to give you the most convenient, friendly and easy way to get the most out of your PC. Answer Desk Answer Techs are trained to diagnose and troubleshoot your Microsoft software related issues. Answer Techs are also knowledgeable to train you in Microsofts latest software, such as Microsoft Windows 7 and Microsoft Office 2010. Our Answer Techs will take care of your technology needs as quickly and easily as possible, so you can get back to your life."
AnswerDesk.com
The site restricted to US visitors only.